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Contact Us
Family-owned, fan-powered, here to help with orders, personalization questions, and cosplay ideas.
The easiest way to reach us (and get the fastest reply): Text
Texting feels like chatting, but with fewer roadblocks. If you prefer not to text, no problem, site chat and the contact form are always available.
📲 Text 781-604-EPIC
🔒 Privacy note: Your number is used only to answer your message. We do not save or sell numbers, and we will not text you again after your questions are answered.
Not in the U.S.? Texting may not work. Please use site chat or the contact form below.
1) Text Us (U.S. Customers Only) (fastest)
Want the quickest help? Text us and we will reply as soon as we can.
✅ No pressure: Texting is optional.
🔒 No list: Numbers are never saved or sold.
🚫 No unwanted follow-ups: We will not reach out via text after we answer your questions.
To speed things up, include:
- Your name.
- Your order number (if you have one).
- What you need (example: update photo, shipping question, which option should I choose).
2) Chat With Us on the Website
Prefer browser chat (or contacting us from outside the U.S.)? Use our website chat instead.
- Look for the chat bubble (usually at the bottom corner of the screen).
- Tell us what you are looking for - order help, product recommendation, or a new cosplay ID idea.
- If we are offline, leave a message and we will reply as soon as we are back.
3) Contact Form
Prefer email-style messaging, need to send more details, or want to attach info for a custom idea? Use the secure form below and we will respond via email.
Helpful Info to Include
- Order details: name, email used at checkout, and order number (if available).
- Product name: which ID or item you are asking about.
- What you need: shipping question, personalization change, custom design request, or something else.
We are a small, family-run shop, so every message is read by a real human who actually loves fandoms and cosplay. We will do our best to get you an answer as quickly as possible. 💬✨