We would like to extend our sincerest apologies for the customer service issues that have occurred over the past year. We understand the frustration and disappointment caused by our phone system and email-related problems, resulting in failed delivery of messages and notifications. Many of you rightfully thought we were ignoring or blocking your messages when, in reality, it was a technical glitch preventing us from receiving them in the first place. We deeply regret any inconvenience this may have caused and assure you that we have been diligently working to rectify these issues.
To provide you with the best and most reliable support, we have made significant changes to our customer service channels. Effective immediately, we are limiting all customer service interactions to web-based chat support and the contact form available in the "Contact Us" section of our website. This way, we can ensure better communication and a more seamless experience for you. We value your feedback and are committed to resolving any future inquiries swiftly and efficiently.
Thank you for your understanding and continued support. Please do not hesitate to reach out to us through our web-based chat support or the contact form on our website.ย
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