We apologize for the experience you encountered. Please be assured that we did not block your email address.
For an extended period of time we had email issues relating to conflicting DNS records, which caused many emails to be misrouted to an invalid email server and never delivered to our inbox.
This caused a number of complaints that assumed we were blocking or ignoring emails that we never actually received.
This issue has since been resolved and all emails are believed to be properly routed.
Unfortunately, our "online messaging" at the time of your ordering also used email and experienced the same issue. We have since switched to an online messaging option that doesn't rely solely on email.
As for contacting via telephone, I can only assume this was due to our change of systems to a new phone service, with a new number. Unfortunately, our old number was still live for quite some time and not redirecting calls.
As such, we now direct customers to our support page for the most up-to-date contact options with expected turnaround times listed.